Where Matters — the book

This book is not about the “why.” It is about the “how.”

A visionary yet practical playbook for transforming healthcare operations through Location-Based Services 2.0, digital twins, AI, and Care Traffic Control.

The playbook
LBS 2.0Digital TwinRational AgentsCare Traffic ControlMaturity
Where Matters: Healthcare's Playbook for Location-Based Services 2.0 and AI by Paul E. Zieske and Ali Youssef

Putting improvement into motion

Designing systems around where—and when—work happens.

The common thread running through healthcare waste is motion. Motion consumes time and money, and it can carry consequences for safety and quality. Because motion has both spatial and temporal components, improving operations is as much about when as it is about where.

Where Matters provides a vendor-neutral framework for moving beyond disconnected point solutions toward an enterprise platform that can support mobile workflows, operational digital twins, rational agents, and real-time healthcare.

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Inside the playbook

Three sections. One operational journey.

01

Background

Location services, RTLS technologies, maps and geospatial science, pervasive computing, AI, rational agents, and digital twins.

02

Care Traffic Control

The enterprise ecosystem for using situational awareness and automation to optimize mobile workflows.

03

Implementation & sustainment

Performance improvement, simulation, systems management, operational roadmaps, support services, and capability maturity.

Written for the ecosystem

Improvers

People actively engaged in changing healthcare processes and operations.

Leaders

Sponsors, champions, executives, and supervisors responsible for enabling change.

Creators

Vendors, inventors, integrators, and researchers building the enabling technologies.